Facebook reached out to vloggers Diamond and Silk days before the pro-President Donald Trump duo said they got the silent treatment from the social media giant about why their page was considered "unsafe for the community."
Emails obtained by conservative writer Erick Erickson's blog "The Resurgent" show the company tried contacting Diamond and Silk on Monday.
Erickson also reported the company tried calling them twice Tuesday.
One email explained the website had introduced new guidelines for accounts eligible to earn money through Facebook in September of last year.
"We did not properly communicate these policies to you," the email posted on Erickson’s site reads. "As a result, you could not have known that the video content on your Page was not in line with our eligibility standards and did not qualify for monetization features."
The email also apologized for the company's claim the Diamond and Silk Facebook page was "unsafe for the community," saying the notification was "inaccurate and not reflective of the way we communicate with our community and the people who run Pages on our platform."
A follow-up email to Diamond and Silk's public accounts on that same day notified them of the initial email. When Diamond and Silk did not reply, Facebook told Erickson it tried unsuccessfully to contact the women by phone Tuesday.
The emails appear to contradict the duo's claim on the "Mornings on the Mall" radio show Wednesday that Facebook had not tried to contact them.
Diamond and Silk, whose real names are Lynette Hardaway and Rochelle Richardson, respectively, have said starting in September of last year they observed their 1.2 million Facebook followers were not getting the usual alerts whenever they posted new content – a date aligning with Facebook's new monetization guidelines, The Hill reported.
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